Custom Pet Portrait Rug, Personalized Cartoon Pet Rug, Animals, Dog, Cat, Handmade Custom Tufted Rug

$129.99 $189.99
🎁 BUY ONE GET ONE 20% OFF ANY ITEM

Image Guidelines
Remember – the quality of your photo is crucial to your rug design. Make sure you refer to our guidelines below:
1. LIGHTING: Make sure your photos are taken in well-lit areas or under natural light settings (not in shadows).
2. POSE: Take your pet photo at eye level with your pet. Ensure the whole face and neck are visible in the photos. It is best if your pet is looking straight at the camera.
3. QUALITY: Make sure your photos are in high resolution and not blurry. Close-up photos would work best as we can see their unique facial features.
4. COLOR: As we do our best to match the color of your photo, please make sure you double check the colors on your photo before submitting them to us.
5. OTHERS: Please note that any pet accessories we see in your photo (including but not limited to collars, leashes, bows, hats, and outfits) will be shown on the rug. Should you like to remove the accessories, please include them in your remarks when you submit the photos to us.

When Will My Order Ship?
Orders are usually processed and shipped within 3 business days of purchase.

How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 10 business days. Your tracking number will be updated 1-3 days after your order has been shipped. Please read our shipping policy for more information. 

How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it’s out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Lightwooo reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

How do I change the currency?
Scroll down the footer of our website (bottom left) and there will be a drop down menu for you to change your currency.

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